What are soft skills?
Soft skills can be described as person’s emotional intelligence quotient, and is often defined as the ability to connect and communicate with others, respect differences, work with teams and build relationships.
Today’s generation has grown so accustomed to communicating through electronic devices, that many tend to forget the importance of making eye contact, reading the nuances of body language or tone of those they are engaged in physical conversation with. To make matters even more challenging, the health care environment is full of distractions, which makes the need to be mindful and fully present when communicating with others even more of a priority for nurses and health care professionals.
The Value of Soft Skills
Soft skills training are a value-add to every health care organization. Several studies conducted in health care workplaces indicate that with proper training, the following improvements will occur:
- Better patient outcomes
- Reduction of medical errors
- Decreased employee turnover
- Elevated and improved employee morale
- Enhanced and purposeful team-based collaboration
- Improved reimbursement rates/bottom line for health care workplaces